- Home
- LEARN
- Social
- Winter Wheelers 2024
- Leaderboards
- App & Map
- Info
- SIGN UP NOW
- LOG IN
- English (USA) 🇺🇸
The World
Currently you can only use the 'Log in with Magic Link' option. Please type in the email address you normally use to log in to Love to Ride. You will then receive a 6-digit code by email. Use this code to log in.
Our developers and Product team and currently working hard on developing an Android app for beta testing by our riders. Join the Android waitlist and we will let you know as soon as the app is ready.
Automatic logging is one of the key features of our new app. Once it's running it will work in the background and identify when you're riding a bike. You don't have to do anything when you start or stop your ride. The app will log your rides automatically for you.
As a rider you have a convenient solution that automatically logs your bike rides on the Love to Ride platform and enters you in prize draws and earn points for you when we run a challenge.
Automatic logging also ensures shorter rides are logged every time because they are sometimes not logged with other apps. Rides from A to B, to get to the shops/work/university etc brings huge benefits for our health, our communities, and the planet. We are on a mission to enable more people to ride bikes comfortably from A to B. Using our app to learn how people ride helps us achieve that. We will be able to share insights in an aggregated (and anonymized) way with local authority partners and bike advocacy groups so they can plan and develop cycling infrastructure where it's needed the most.
The app will remind and guide you through the process of turning on automatic logging.
You can turn on automatic logging under the 'More' tab or click the reminder that appears in the main 'Rides' tab:
Once the feature is turned on, our app will be able to work in the background and automatically log when you ride a bike.
There are three things to check:
1. Check if Auto Logging is on
You can check this under the 'More' tab. The 'Auto Logging' toggle needs to be switched on.
2. If Auto Logging is on...
Check that the app is running. The app only needs to be opened once to work in the background but if you turn off your phone every night you will have to open our app in the morning to make sure it is ready to log your next ride.
3. Auto logging is on and the app is running but still no rides picked up?
Next time you ride your bike it should be logged automatically :)
Something not recorded correctly? Click onto the trip from the main 'Rides' tab and then click the menu button in the lower right corner. You can either click 'Not a bike ride?', /Not walking/driving? or 'Something else wrong' to report a trip and our developers will take a look at it. Please describe what happened. E.g 'stopped at red light', 'rode my bike downhill on smooth road', 'I was in a car moving slowly through traffic' etc. This will help us understand the context and improve it for future rides.
There are three things to check:
1. Check if Auto Logging is on You can check this under the 'More' tab. The 'Auto Logging' toggle needs to be switched on.
2. If Auto Logging is on...
Check that the app is running. The app only needs to be opened once to work in the background but if you turn off your phone every night you will have to open our app in the morning to make sure it is ready to log your next ride.
3. Auto logging is on and the app is running but still no rides picked up?
Next time you ride your bike it should be logged automatically :)
Yes! If you log into the app using Magic Link then your rides logged in the app will be linked to your usual Love to Ride profile. There are some things to consider:
The main feature of our new app is automatic logging but if the app wasn't running in the background or if you simply don't want to use auto logging then you can log a manual ride.
If automatic logging is on:
\You're now on the 'All Trips' screen, which shows non-bike trips too. Click the plus (+) icon in the upper right corner:
You can now log a manual ride:
If automatic logging is off:
When the app thinks you're walking, driving a car, travelling by train or using other non-bike modes we don't collect turn on GPS in order to preserve battery life. You might see an imprecise zig-zag line on the map but that's okay for us as we're only interested in biking data. It is however important that the app know what mode of transport you're using. So if you're out walking or driving a car and it gets identified as a bike ride please report this and describe what happened.
The app will regularly check if you're moving by bike by reading accelerometer data and as soon as the app thinks you're riding a bike it will turn on GPS to log the ride accurately. To conserve battery life however the app doesn't check every second so there is usually a slight delay before the apps knows you've started riding and before it turns on GPS to log your exact route. The low accuracy location points will be marked with a dashed line.
On the map you will usually see your actual start location marked with a pin and then a dashed line up to the point where GPS was turned on. This is normally no more than a few hundred yards/meters. We expect the app to behave like at the moment but if the start location is further away or if the dashed line is over 0.5 miles then please report it in the app and we will take a look.
Note, if you've stopped for a little bit then you might also see a dashed line after a break. This marks the point where we have processed and merged two sections together which the app initially thought were two separate rides.
At the moment, our developers are working hard on the iOS app's core functionality as well as getting our Android app ready for public testing.
We want to get the app as accurate as possible at identifying bike rides and once we're happy with this core functionality we will develop other features. We have several ideas on the roadmap and would love to hear yours too! You can reach us at product-team@lovetoride.net to let us know what you'd like to see.
Our app requires iOS 13 or higher, which means you need at least an iPhone 6S or iPhone SE (2nd gen). Standard iPhone 6 and older models can't install the app unfortunately. We would have loved to offer the app for older models but the support plugin we use set these requirements.
Where do you ride the most? How often do you use that secret shortcut during the morning rush? Where haven’t you explored by bike yet?
Get all the answers with our Heatmap feature. Every single bike ride you’ve logged with automatic logging is visible on the Heatmap. The more you’ve ridden in one place the thicker the line. As you use the app you will begin to see thicker lines where you ride more frequently.
The Heatmap is not refreshed after every single bike ride, so there can sometimes be a little delay before it appears. If you have logged the ride with automatic logging it will appear next time your Heatmap is drawn. Bear with us and then it will appear.
Rides logged in other apps will not appear on the Heatmap. We only have access to GPS points from our own app, so the ride has to be logged with our app to appear.
We have two types of Streaks in the app.
Day Streaks and Week Streaks
You will see the My Streaks section on the ‘Me’ tab. Streaks are a fun way to motivate you to get out and ride as often as possible.
Every day you ride your Days Streak will go up. How many days in a row can you ride? Your best ever is shown in the gold medal.
The Weeks Streak goes up as long as you ride at least once per week. Log a ride anytime between Monday - Sunday and it will count towards your weeks streak.
There is a a 'Contact Us' section under the More tab in the app. Click the 'Open Chat' button to send a message to our support team. We aim to respond within one working day to all messages.
You can also support@lovetoride.net if you're facing an issue or have general questions about Love to Ride or the web platform.
Or you can email Christian and Laurence at product-team@lovetoride.net
Thanks for joining our beta test. Your feedback will help us develop an awesome app that can help more people ride in communities across the world.
If you're beta testing the iOS then you can share screenshots within the Testflight app when you're beta testing. Take a screenshot holding down the main button and the power button at the same time and click 'Share Beta Feedback'. Please share as many details as possible so we can understand the context. All feedback is welcome.
If you have any feedback on how the app can be improved, please email Christian and Laurence at product-team@lovetoride.net
Happy riding!
You can read more about our new app here.